Job Description

Job Description

Position Summary

A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process.

The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment.

Key Responsibilities

• Enter and process customer purchase orders accurately within the ERP system
• Manage order flow from initial entry through shipment and delivery
• Communicate proactively with customers regarding order status, timelines, and changes
• Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up
• Coordinate closely with Sales, Operations, Production, and Logistics teams
• Monitor backorders, inventory availability, and shipment schedules
• Maintain accurate and up-to-date customer and order documentation
• Support credit review and approval processes as needed

Required Qualifications

• 3+ years of customer service, order management, or sales support experience
• Strong written and verbal communication skills
• Experience working with ERP systems (preferred)
• High level of accuracy in data entry and order processing
• Proficiency in Microsoft Office (Excel, Outlook, Word)

Preferred Qualifications

• Experience in manufacturing, electrical products, construction materials, or industrial environments
• Bilingual (English/Spanish) is a plus

Core Competencies

• Customer communication and relationship management
• Problem-solving and issue resolution
• Time management and prioritization
• Team collaboration across departments

What’s Great About Working Here

• Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion
• Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams
• Process-Driven Environment: Structured systems and clear workflows support accuracy and success
• Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness
• Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions
• Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued

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